Refund, Returns & Exchanges Policy
Silver Lining does not offer an exchange or return of goods for change of mind, so please shop mindfully. Please feel free to contact us at firstname.lastname@example.org
If you have any questions or queries relating to a particular product you are interested in purchasing, you can contact us at email@example.com
Damaged or faulty goods must be reported to Silver Lining within 72 hours from receipt of parcel to us at firstname.lastname@example.org
Please include an image depicting the damage/fault, your name, order number and contact details.
Once your email has been reviewed, and we are satisfied that an error was made in the consignment of the product purchased or that a fault occurred prior to the item being delivered to you, we will contact you and where applicable, arrange for a replacement to be sent to you. If a replacement piece is not available we will offer a credit note or exchange. Where Silver Lining is at fault, Silver Lining will pay the shipping costs for returning the faulty or incorrect item to Silver Lining and for dispatching the replacement item to you.
Items being returned must be sent back to Silver Lining within 10 days of receipt of order, in original and unused condition. Silver Lining will not be liable for items broken in return transit due to inappropriate packaging on your behalf.
Address to return goods:
Jalan Kayu Cendana, Gang Yudistira No.12D, Seminyak, Bali 80361, Indonesia
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor.
Silver Lining shall not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.